The Pandemic is Ending, and We're Not Over it

Confusion, fear, and disagreement about freedom versus compliance has shifted from masks to vaccines.

Governments and businesses are scrambling to keep up with changing requirements, retain staff, and keep everyone happy. Most citizens follow the guidelines. Others, for a variety of reasons, refuse to.

Front line managers and essential workers are caught in the middle. They feel exhausted, paralyzed, and abused. 

Patience is Low, Burn-Out is High

Business owners are juggling demands from government, staff, and customers- while they try to regain lost profits. Management investment in employee self-care skills can relieve stress, especially now.  

How We Help

We believe everyone can learn skills to keep themselves safe and mediate conflict- regardless of gender or station - in order to respectfully and safely defuse frustrated, angry, or hostile people. We work with public-facing leaders, employees, or business owners, at all levels of an organization. Here's our process:

  1. PREVENT conflict with better communications, awareness training, and industry-specific Tools Kits.
  2. REDUCE conflict quickly, safely and easily, with skills practiced in virtual or on-site training. 
  3. RESOLVE conflict by teaching skills to manage yourself, others, and the environment. 

Let us facilitate a Pandemic Repair & Resilience conversation to help plan your organization's rebound.

Services

Strategic Communication

Build teams and profits through better communication about protocols, safety, and self-care 

Training & Coaching

Get skills to set clear boundaries, shift power dynamics quickly, and de-escalate angry customers

Management Consulting

Solve systemic problems and reduce burn-out by investing in yourself and your people

Benefits

When leaders and teams are prepared properly, anyone can learn how to: 
  • ​​Improve COVID cooperation and compliance 
  • Decrease personal safety risks, liability, and staff turnover
  • Build stronger teams and confidence in management 
  • Reduce polarization, harassing, or illegal behavior
  • Increase cross-cultural communication skills​​

Why EXL Mediation

Using plain language, we to teach people how to choose new responses to conflict, set clear boundaries, and create healthier work environments for themselves and others.

​Our tools are effective at all levels of an organization, and we address specific differences that arise around gender and station. See FAQS.

Clients

Public Sector-
​Government
-  Federal, state, county and local municipalities
-  Public-owned institutions
-  Tribal nations  
​Private Sector-
-  Restaurant  / Hospitality / Tourism
-  Healthcare / Human Services
​-  Retail
-  Business Owners, Business & Trade Associations ​
EXL Mediation / Zena Consulting, LLC has worked with the Washington state departments of Enterprise Services, HHS, and DOT, King County, Sound Transit, and the cities of Seattle, Redmond, and Shoreline; in addition to many private sector clients. See a full list of Clients.

Who We Are

EXL Mediation brings experts from different industries to work under the umbrella of Zena Consulting, LLC, a Washington state-certified DBE. Our team has decades of experience helping people, businesses, and organizations solve problems and grow. See About.
"Lee was thoroughly prepared to train our teams. The interactive exercises were also great!”
Ron Posthuma, Seattle Field Director, Common Power Washington